How do I access my new British Gas account?
You can access your account securely using details to identify yourself, providing they match what we currently hold for you. Before accessing your account for the first time, we’ll ask you to set a password. Keep your password to yourself. Don’t share it with anyone, even us, and never write it down.
Why can’t I log into the British Gas app?
Reset Password: If you’re having trouble logging in, try resetting your password. Look for a “Forgot password” or “Can’t access your account?” link on the login page. Follow the instructions to reset your password.
Why can’t I log in to my online account?
If you’ve registered for a British Gas business online account but can’t log in:
1. Forgotten your email address or password?
Can’t remember your email address?
If you can’t remember the email address you used to register for your account, chat with us and we’ll get you back online.
Can’t remember your password?
You can reset your password if you’ve forgotten it: Reset my password
2. Have you set a permanent password?
If you’ve just registered to create your online account, we’ve emailed you your temporary password. Check your inbox or junk mail folder for an email that says ‘Your temporary password’. Please use the temporary password to log in to your account and set a permanent password.
The temporary password is valid for 24 hours. If 24 hours have passed, you can request a new temporary password through I’ve forgotten my password.
How do I unlock my online account?
Your account will automatically unlock one hour after you locked it.
Why can’t I see my latest bill online?
It can take up to two days for a bill to appear online.
Please wait 48 hours then check again. If you still can’t see the bill then, you can request a copy of your latest bill online.
Why can’t I see all of my energy accounts in my online account?
In most cases, your energy accounts are grouped together into a single customer record. This enables you to register once and access them in the same online account. However, there are times where you may have more than one customer record. We call the customer records ‘Organisations’.
If you find there are accounts that are missing from your online account, you can add a second organisation.
1. Log in to your online account and select ‘Manage’, then select ‘Add energy accounts’
2. Enter an account number and site or billing postcode
3. Answer the security question
Your new organisation has been added and you’ll be taken to the organisation selection page.
If you find you have further energy accounts missing from your online account, you’ll need to create a new online account with a new email address.
Why can’t I log into the British Gas app?
Reset Password: If you’re having trouble logging in, try resetting your password. Look for a “Forgot password” or “Can’t access your account?” link on the login page. Follow the instructions to reset your password.
Why can’t I see my latest bill online?
It can take up to two days for a bill to appear online.
Please wait 48 hours then check again. If you still can’t see the bill then, you can request a copy of your latest bill online.
Why can’t I log in to my online account?
If you’ve registered for a British Gas business online account but can’t log in:
1. Forgotten your email address or password?
Can’t remember your email address?
If you can’t remember the email address you used to register for your account, chat with us and we’ll get you back online.
Can’t remember your password?
You can reset your password if you’ve forgotten it: Reset my password
2. Have you set a permanent password?
If you’ve just registered to create your online account, we’ve emailed you your temporary password. Check your inbox or junk mail folder for an email that says ‘Your temporary password’. Please use the temporary password to log in to your account and set a permanent password.
Josh Hutcherson is an accomplished economical writer and the editor of a leading investment blog, where he shares insightful analyses and strategies to help readers navigate the financial landscape. With a background in economics and a passion for demystifying complex investment concepts, Josh has built a reputation for delivering clear, concise, and actionable content. His writing not only educates but also empowers individuals to make informed decisions about their financial futures. Through his engaging style and expert insights, Josh has cultivated a dedicated following of readers who appreciate his ability to simplify the intricacies of investing and personal finance. When he’s not writing, Josh enjoys exploring emerging market trends and engaging with the investment community to stay ahead in the ever-evolving world of finance.
